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“We stand behind everything we build and sell. If at any time you have an issue with your furniture, whether it’s our fault, your fault, your kid’s fault, or your dog’s fault, we will fix it at no labor or material cost. And that promise will never expire. We believe this is, without question, the best warranty in the furniture industry.” -Sam Unruh on our Lifetime Warranty
Those words headline our Lifetime Warranty promise, straight from the founder himself. But it’s one thing for the Owner to say it – it’s another for all our employees to believe it. On day one of the job, our carpenters step into Unruh with excellence on their mind. And the next day. And the day after that. To set a Lifetime Warranty in place for our customers sets the bar extremely high. Every day for our team is marked by a pursuit of perfection.
Therefore, when we deliver your new piece of furniture straight to your door . . . it’s the moment of truth. But our team doesn’t worry about legs falling off or unnecessary scratches on your wooden furniture. We put in the hard work every day and give every inch of furniture its deserved attention. Because the details matter to everyone at Unruh, we’re confident in the product we deliver to your home.
Whether you’re shopping for a queen bed frame or Farmhouse Table; custom-made dresser or bookcase for dressing . . . Unruh is ready to make your dream a reality. The following three steps combine the “Why” and “How” behind our Lifetime Warranty. If you have any questions at the end of this post, please contact us or schedule a showroom appointment with any questions. We’d love to meet in-person and get to know you in the process!
If Something’s Off, We’ll Fix It
When we deliver the product to your home, we’ll look over every inch together. If you see any problem with the bed frame or table, we’ll take the piece back to our shop, fix the problem and re-deliver at no extra cost. It’s that simple – our guarantee for as long as we’re around. Now if that’s the “How” what is the “Why” fueling that guarantee?
Unruh sees each piece you purchase as an investment into your family. And not just your parents, siblings, kids or even grandkids. But the family members that haven’t even been born yet . . . Unruh furniture is for them too. It’s kind of hard to fathom, but that delivery process is a big deal. Our goal is to bring you handcrafted, custom-made items that will outlive any of us.
And like we mentioned earlier, our daily “pursuit of perfection” is what gets us out of bed every morning. And in the event something is slightly off with your piece (because we’re human after-all), we’ll do everything in our power to make it right.
Flexibility Meets Timeliness
For a slightly different scenario, say you sign off on the piece for your home, and a few months later need a repair. Our team will come pick up your item for a delivery fee. Residential customers within a 45-mile city radius pay $125 each way, and anything outside of that is $249 each way.
However, if you wish to waive the fee and bring in your furniture-for-repair on your own, that works too! Our crew is flexible and will meet your need either way.
Once the furniture is back in our shop, your needs elevate to our priority. Life happens and things break, but time never slows down. You will have the restored furniture in 2-3 weeks time so you don’t have to send out a rescheduled dinner invite. Your time is valuable, and we think your furniture should be the same.
Trust Starts in Our Showroom
Some would call this quality “Difference Maker” or “Game Changer.” Trust is hard to quantify, but we promise it’s how Unruh has grown exponentially over the last eight years. Our added emphasis on the showroom visit is with good reason. To start your furniture-buying process on a personable note is how we craft a masterpiece.
We get to know you and your family’s needs and why this bed frame needs to be right, or why this table is where your kids will make memories, or why this bookcase will provide a home for life’s treasures. To take your dream and create furniture lifelong furniture accordingly is not something we take lightly.
In fact, we take it so seriously that we all decided to pursue this thing full-time and build you furniture for a lifetime. Warranty included.