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Unruh Warranty for Customers who purchased before April 22, 2015


From the day we started in a little garage in Grandview, Missouri we have stood by our work. It is apart of who we are as a company and we are proud of that. If there is a fault in your furniture that we could have prevented through better craftsmanship then we will stick by your piece until it is at the level of quality we display in our showroom. That offer is good regardless of when you bought from us and it will be good for life.

On April 22, 2015 we decided to take our warranty up to the next level by also guaranteeing our furniture from every day wear and tear. In order to provide that extra level of service we, at the same time, increased our prices. If you bought before our changeover date then the price you paid is less than you would have paid today for the same item.







In the Event You Need A Repair


Delivery

We pick it up, fix it, and re-deliver your piece.

If you have a craftsmanship issue then we will provide the labor and materials needed to repair your piece for free, but to pick up your piece and deliver it back out to you will be our standard $199 delivery fee each way (50 mile max). If you have a wear-and-tear issue then it will be $199 delivery fee each way, plus $20 per hour shop-labor fee and we will charge the materials at our cost.

Pickup

You bring it in, we fix it, and you pick it up.

If you have a craftsmanship issue and you are able to drop off your furniture and pick it up again yourself then there is no charge at all as we will cover the shop labor and materials. If you have a wear-and-tear issue then it will be $20 per hour shop-labor fee and we will charge the materials at our cost.








Do you have an issue?

If you have a problem with your furniture then we would love to know about it so that we can start the process of getting it fixed. Please fill out the below form to get started.